..in fiction of course!
Writing about one of the characters in my latest novel, a car salesman, brought back memories of my experiences of dealing with real-life salesmen.
We’d all love to, right? I’m sure we’ve all read the stories where somebody got screwed over by a car salesman (or woman, because I’m not sexist!) and thought, “Oh, the poor sod! How could he have got taken so badly?” Let me tell you why.
The salesman was a better liar than the buyer (and a we bit of poetry thrown in there for free!)
Anybody who has gone shopping for a new car – whether it be brand new or new to us – has encountered the polished, smarmy, fake-smile, cheating, no-good (enter your own expletive here.) Some people fall for the BS. It’s not their fault. These guys are professionals after all, highly trained to part you from your money.
Now, I’m a car guy. I love ’em. If I had a gazillion dollars, I would build a house with a twenty car garage. And that’s just for the expensive ones. I used to collect car brochures when i lived in the UK, and one way to get them for free was to go to a car showroom.
However, this posed a few problems. I mean, you can’t just walk in, grab a few brochures, then walk out again. So we encountered Mr. Shark smile. Luckily for me, I had a friend who was also a car nut. Let’s just call him Fred (not his real name.)
Fred didn’t collect brochures, but he loved cars. He also loved beer, but that’s for anther blog. Fred and I figured out that if I was to get free brochures, we would have to do more than just walk into a showroom. So what did we become? Better liars than they were!
It’s true. Me being a car nut, I read everything I could about cars, bought car magazines every week, and digested them cover to cover. This was before the internet mind. I knew a lot about cars. So much so, that I could run rings round any car salesman. After all, they were just there to make a sale, and take somebody’s money. It was always my thought that if you were going to sell a product, shouldn’t you know everything there is to know about it? Apparently not if you’re a car salesman.
So Fred and I – overnight – were successful businessmen who had sold our contracting company, were starting a new venture, and had loads of disposable income. It was so easy to pull the wool over their eyes, it was laughable. We had them drooling. I kid you not. Fred and I could have become professional liars, if there was such a job (I know lawyers are, but they don’t count.)
Fred and I didn’t just go to bread-and-butter showrooms. Oh no, it was the high end ones for us. The key? Don’t go in wearing a pair of jeans. Dress smart but casual. Don’t wear trainers (sneakers) but a nice pair of shoes. I had read that a car salesman would look for two things; your watch and your shoes. So we dressed smartly.
I remember going into an upscale dealership in Edinburgh, and was looking at a Ferrari. It was an open top. I saw some young guffy approaching and I said to him, “Nice car.” He looked at me as if I was a piece of crap. He replied, “They’re all nice cars.” His face was like thunder. Then he turned and walked away. I thought then, You’re toast, mate.
So this guy disappeared. And we saw the sales manager. And boy did he get a whiff of my BS that day. Fred and John were in businessmen mode. I expressed my disdain at being treated like I was some clown who just collected car brochures and had walked in off the street…ahem. Yes, well, you know what I mean.
He apologised and said he would get the salesman back out. Fred looked at the man and said, You surely jest? We wouldn’t buy a packet of chewing gum from him. The salesman said, okay, that’s fine. We then said that we were interested in some of the Porsches they sold. Now, bearing in mind that at this point, all I really wanted was a couple of brochures, and then I would have left, but guffy the salesman threw the glove down!
There was a beautiful Porsche 928 in the showroom. We wanted to drive it. No problem said the manager. And they rolled it out. This sports car had two little seats in the back, really designed for children, but for a laugh, Fred said he would squeeze in there. And he did. It was all I could do to not laugh. And off we went. This car was fantastic. And we went back, and Fred said as we were getting a car each, he wanted to drive a Porsche Boxster. As this was only a two seater – and the manager was thinking, Cha-ching!- at the prospect of a double sale, he let us take it out. I remember it was bright yellow. But could this little car shift? You bet your boots it could.
Then when it was finished, the manager was expecting us to sign on the dotted. Whoah! Hang on there, fella. Not so fast. I don’t know what colour I want yet. I don’t know what exact spec I want. Can I have a brochure to take home and read through? Here’s my phone number (fake) and I’ll call you tomorrow. So we left with our brochures having had a nice wee afternoon of driving cars we couldn’t afford!
With those drives under our belt, we went into many more showrooms and refined our spiel. Proving that once again, we were better liars than they were.
And this skill transferred to America, when I moved! It seems that no matter where you go in the world, they all have the same set of skills. Lie, and part people from their money. And once again, I find that I’m a better liar than they are. I have had some great test drives here in all sorts of cars. Except one time, when I was wanting to drive a pick-up truck, but started off giving the salesman some BS about buying my wife an SUV as well, and this SUV was a Buick Enclave. I was going to take it for a drive and the car wouldn’t start. The salesman told me, and this is no lie, that it wouldn’t start because the car was parked on a hill. The showroom is at the top of a hill and there were a lot of cars parked facing upwards. Something to do with the fuel not reaching the engine. I couldn’t take him seriously after that. And my daughters were with me. I just walked after that. Can you really imagine spending tens of thousands of dollars on something and giving the credit to somebody who shouldn’t even be let loose selling toasters?
I remember reading in the paper a while back that a dissatisfied customer took his car back to the dealer, walked in and told them to get away from their desks at the window, then drove the car through the window into the showroom.
Why my blog about cars today? I read a story last week about a man who was so dissatisfied with his BMW M6 and the treatment he was getting from BMW, that he drove it to the Frankfurt Auto Show and he and his friend smashed it with a sledgehammer and an axe! Look it up on YouTube. It’s brilliant!
I don’t drive a BMW in any shape or form, so I can’t vouch for there reliability. But I do drive a 10-year-old minivan. Sure, it’s American and things do go wrong, but she’s a belter. And of course, being a tight-Scotsman, if I can fix things myself, I will. For instance…
The rear, power sliding doors. On the Chrysler Town and Country (Voyager, if you’re in the UK) it is renowned for the wires to break in the wiring harness for the rear doors. I didn’t know this when mine – yes, both of them – stopped working, almost at the same time. I went to my local Chrysler dealer and was told, If it’s the motors, you’re looking at $2,000 dollars to replace them. Each! So 4 grand just to get my doors to slide open by pressing a button. Did I need that? Yes, as the doors are quite heavy.
I went to an independent place. He said he would need to replace the wiring harnesses – over $100 each – but by doing that, he would have to replace another load of stuff, then add the labor charges on top and it – by my estimate – was going to cost nearly $1,000.
Then I went onto the net, and Googled the problem. There it was! Loads of people had the same problem, as it was a known design fault. So onto YouTube and how to fix it. Turns out, easy peasy. Disconnect battery, undo the plastic “chain” that covers the wires, find broken wire, I connected them with a wire connector, taped it and put the “chain” back. So, with the free help of a guy on YouTube (I thanked him) and the tape, connectors and a wire-stripper, I got my power doors back for the measly sum of $15! Saving myself $3,985!
I love my van, but I still have the hankering to go out to showrooms and do some lying now and again! I wish they would open up a Bentley dealership near me…